Terms & Conditions

Terms & Conditions

Terms and Conditions

Effective Date: 19 April 2025

These terms and conditions apply to your use of the Purely Glazing website and any orders placed with us for our products and services.

1. Introduction

By using our website, you agree to these terms. Please read them carefully before placing an order.

2. Orders and Payments

  • All orders are subject to acceptance and availability.
  • Prices are listed in GBP and include VAT unless stated otherwise.
  • Full payment is required before manufacturing or installation begins.

3. Bespoke Products

All our secondary glazing units are made to measure. Once production begins, cancellations or refunds are only permitted if the item is faulty or incorrect.

4. Delivery

  • We aim to meet estimated delivery times but cannot guarantee them.
  • Risk of damage or loss passes to the customer upon delivery.

5. Warranty

We offer a 10-year guarantee on aluminium frames and a 2-year guarantee on moving parts, covering manufacturing defects under normal use.

6. Liability

We are not responsible for indirect, incidental, or consequential losses, or for installations carried out by non-approved parties.

7. Intellectual Property

All content on this website, including text and images, is the property of Purely Glazing. You may not use or reproduce it without permission.

8. Governing Law

These terms are governed by the laws of England and Wales. Any disputes will be handled by UK courts.